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Hotfirefd Author

Level 1

4 points

how do I reset my mothers iPad who is passed away no password

I’m trying to reset my mothers iPad that’s passed away I have no password and it’s possible Apple has put a lock on it

iPad, iOS 9

Posted on May 10, 2019 4:29 PM

Top-ranking reply

lobsterghost1

Level 10

150,240 points

Posted on May 10, 2019 5:51 PM

You have encountered activation lock and without your moms Apple ID or Password, you can't reset the iPad. The only way you can get Apple to assist you is to take a death certificate and something from her estate saying the iPad is now your property to Apple and they may help you. If there's any way you can find the original purchase receipt, that would be truly helpful.

I'm sorry for your loss and good luck to you.

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how do I reset my mothers iPad who is passed away no password

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