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Keeping music on new phone

Hi,

i had a phone with EE and just got a new one with O2. I’ve signed into Apple and everything but my Apple Music hasn’t come over. Why is this ?

iPhone XS Max, iOS 12

Posted on May 14, 2019 3:03 PM

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Question marked as Top-ranking reply

Posted on May 15, 2019 6:45 AM



  • If you had the Apple Music subscription through EE, then you will need to re-subscribe with Apple when using a different provider.
  • If you downloaded tracks as part of the Apple Music subscription, then those are not directly transferable. You may need to re-download the tracks on the other device that you wish to have available offline.
1 reply
Question marked as Top-ranking reply

May 15, 2019 6:45 AM in response to Billy_happe



  • If you had the Apple Music subscription through EE, then you will need to re-subscribe with Apple when using a different provider.
  • If you downloaded tracks as part of the Apple Music subscription, then those are not directly transferable. You may need to re-download the tracks on the other device that you wish to have available offline.

Keeping music on new phone

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