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User profile for user: caitmcswny
caitmcswny Author
User level: Level 1
8 points

Bluetooth not working on MacBook Air

Hello! The bluetooth on my computer is saying "Not Available" and I cannot turn it on through network settings. I was told to update to Mojave, which I did, and it is still not working? Any ideas on what I can do to get bluetooth working? Thank you!

MacBook Air 13", macOS 10.14

Posted on May 25, 2019 2:26 PM

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User profile for user: Tesserax
Tesserax
User level: Level 10
152,308 points

Posted on May 26, 2019 8:16 AM

Sorry, that didn't help.


I would suggest that you try resetting your notebook's SMC. If that doesn't resolve the issue, then I would suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.


Ref: How to reset the System Management Controller (SMC) on your Mac - Apple Support

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User profile for user: Tesserax
Tesserax
User level: Level 10
152,308 points

May 26, 2019 8:16 AM in response to caitmcswny

Sorry, that didn't help.


I would suggest that you try resetting your notebook's SMC. If that doesn't resolve the issue, then I would suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.


Ref: How to reset the System Management Controller (SMC) on your Mac - Apple Support

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User profile for user: Tesserax
Tesserax
User level: Level 10
152,308 points

May 25, 2019 3:04 PM in response to caitmcswny

Not sure why you were recommended to upgrade to macOS Mojave to "fix" the Bluetooth issue your MacBook Air (MBA) is experiencing, but it shouldn't hurt doing so anyway.


Which exact model is your MBA?


Let's try a few things:

  1. Go to System Preferences > Bluetooth. Does it appear greyed out or "Not Available?"
  2. Hold down the option key, and then, click on the Apple Logo on the macOS menu bar. Select System Information... > Hardware > Bluetooth. Does it still appear unavailable here?
  3. If both of the above is true, then I suggest that you run Apple Diagnostics to see if it uncovers anything amiss with your notebook's Bluetooth component. Ref: How to use Apple Diagnostics on your Mac - Apple Support
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User profile for user: caitmcswny
caitmcswny Author
User level: Level 1
8 points

May 25, 2019 3:10 PM in response to Tesserax

Hello!


  1. Go to System Preferences > Bluetooth. Does it appear greyed out or "Not Available?"

So in system preferences, when I go to Network and select Bluetooth PAN, it says not connected, and i have no option to connect. In the top bar of my computer, the bluetooth symbol is greyed out, has a line through it, and says not available.

  1. Hold down the option key, and then, click on the Apple Logo on the macOS menu bar. Select System Information... > Hardware > Bluetooth. Does it still appear unavailable here?

It says "No information found"

  1. If both of the above is true, then I suggest that you run Apple Diagnostics to see if it uncovers anything amiss with your notebook's Bluetooth component. Ref: How to use Apple Diagnostics on your Mac - Apple Support

I ran diagnostics (shut down computer, held down D on reboot) and it didn't come up with anything.....


Thank you for your help!


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Bluetooth not working on MacBook Air

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