The SIM card

The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

iPhone XR, iOS 12

Posted on Jul 21, 2019 4:44 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jul 21, 2019 4:47 PM

Your phone is locked to a cellular provider other than the provider you are attempting to use.

2 replies
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The SIM card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.