You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Hassan Lembeck
Hassan Lembeck Author
User level: Level 1
8 points

Ipod touch not showing up in itunes

Brand new ipod touch does not show up in itunes.

Restarted computer.

Tried different USB ports.

Uninstalled and re-installed itunes.

Computer sees it but itunes does not.

Iphone shows up.


What gives?

Itunes 12.8.3

Mac Pro 2008

El Capitan 10.11.6


6th generation Ipod touch specs (from apple's website)

Syncing with iTunes on a Mac or PC requires:

  • Mac: OS X 10.11.4 or later
  • PC: Windows 7 or later
  • iTunes 12.8.2 or later on Mac and iTunes 12.9.5 or later on PC

Thanks in advance.


iPod Touch (6th Gen)

Posted on Jul 29, 2019 3:50 PM

Reply
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,564 points

Posted on Jul 30, 2019 12:31 PM

You have suitable builds of iTunes and OS X. In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,564 points

Jul 30, 2019 12:31 PM in response to Hassan Lembeck

You have suitable builds of iTunes and OS X. In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

Reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Jul 30, 2019 12:27 PM in response to Hassan Lembeck

Hello and welcome to Apple Support Communities, Hassan!


I understand you're unable to get iTunes to detect your iPod touch. I'd be happy to provide information to help you troubleshoot this issue.


Use the steps in the following article to troubleshoot: If iTunes doesn't recognize your iPhone, iPad, or iPod


Thank you for using Apple Support Communities.

Enjoy your day!

Reply

Ipod touch not showing up in itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up