You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The previous owner of this iPad died and we don’t know their username and password. How can I get around this so I can reset this iPad? I’m at the Activation screen, trying to do a reset.
Unfortunately you probably can’t. The activation lock is meant to be a theft deterrent system so there is not user fix.
Turn off Find My iPhone Activation Lock - Apple Support
There is a RUMOR that if you are the rightful owner and have the original proof of purchase you can take that into an apple store and they can wipe the device for you. But it’s just that, a rumor. Beyond that, you can take it into an apple store to be recycled responsibly but that’s about it.
Unfortunately you probably can’t. The activation lock is meant to be a theft deterrent system so there is not user fix.
Turn off Find My iPhone Activation Lock - Apple Support
There is a RUMOR that if you are the rightful owner and have the original proof of purchase you can take that into an apple store and they can wipe the device for you. But it’s just that, a rumor. Beyond that, you can take it into an apple store to be recycled responsibly but that’s about it.
You need a copy of the death certificate.
If possible, the original purchase receipt.
Proof that this iPad now was legslly given/belongs to someone else.
Bring all of this to your nearest, “local” Apple Store.
The previous owner of this iPad died and we don’t know their username and password. How can I get around this so I can reset this iPad?
