Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Apple ID cannot be used to unlock this iPhone.

The Apple ID "xxxxxx@gmail.com" cannot be used to unlock this iPhone.

[Edited by Moderator]

Posted on Nov 11, 2019 7:26 AM

Top-ranking reply

Level 10

208,992 points

Posted on Nov 11, 2019 7:31 AM

Is it a second hand iphone? It sounds like that device has an activation lock.

Should be this case, only the previous owner can unlock it using the original credentials that were used to activate it.

Regards

Giulio

View in context

Similar questions