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forgot passcode

I have forgotten my passcode and it won't use my thumb print. How can I get in my phone?

Posted on Dec 19, 2019 4:42 PM

Top-ranking reply

lobsterghost1

Level 10

150,264 points

Posted on Dec 19, 2019 4:45 PM

You will need to erase your phone using your home computer with iTunes by following the directions in this link --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you have been backing up your phone, you can restore from backup after you get back in. If you have not backed up your phone, your data will be gone.

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