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Request for Apple ID password that is not mine

My iPhone 7 has suddenly started asking that I enter an Apple ID password for an email address that is not my email address. Can anyone tell me why this is happening and what should I do?

Posted on Dec 20, 2019 2:38 AM

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Question marked as Top-ranking reply

Posted on Dec 20, 2019 7:20 AM

Where is it asking for the password? Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

1 reply
Question marked as Top-ranking reply

Dec 20, 2019 7:20 AM in response to Vibrent02

Where is it asking for the password? Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

Request for Apple ID password that is not mine

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