You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I cancel this subscription?

How can I cancel my subscription?

iPhone XR, iOS 13

Posted on Jan 2, 2020 8:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2020 9:06 AM

In order to get a refund, you need to open your purchase history so you can submit a refund request to Apple.

Please follow the steps below:

1. Click this link: https://reportaproblem.apple.com

2. Sign in to your Apple ID that you use to purchase the subscription.

3. On the Report a Problem website, under the Purchases tab, click Report a Problem to the subscription of the app you want refunded.

4. Choose a reason for the problem, describe your issue, then tap or click Submit.


Based on the information that you provide, Apple might provide a refund directly, refer you to the developer, require additional information, or might deny the refund request based on refund eligibility.

2 replies
Question marked as Top-ranking reply

Jan 2, 2020 9:06 AM in response to Tracycruz69

In order to get a refund, you need to open your purchase history so you can submit a refund request to Apple.

Please follow the steps below:

1. Click this link: https://reportaproblem.apple.com

2. Sign in to your Apple ID that you use to purchase the subscription.

3. On the Report a Problem website, under the Purchases tab, click Report a Problem to the subscription of the app you want refunded.

4. Choose a reason for the problem, describe your issue, then tap or click Submit.


Based on the information that you provide, Apple might provide a refund directly, refer you to the developer, require additional information, or might deny the refund request based on refund eligibility.

How can I cancel this subscription?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.