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The ‘home button’ works when screen is locked but not once you unlock the phone.

The ‘home button’ works when screen is locked but not once you unlock the phone. How do you fix this? Tried restarting and shutting down. Currently using assistive touch, but would like to correct the issue.



[Re-Titled by Moderator]

iPhone 11

Posted on Jan 12, 2020 4:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2020 6:58 AM

Something could have gone wrong during the latest update, and I would suggest to install a fresh copy of iOS.

The procedure is: create a full backup of your device, then restore it to factory settings and, in the end, set it up as new, following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, test your device. If it's okay, restore your data from the previously made backup.

Regards

Giulio

5 replies
Question marked as Top-ranking reply

Jan 12, 2020 6:58 AM in response to User8192

Something could have gone wrong during the latest update, and I would suggest to install a fresh copy of iOS.

The procedure is: create a full backup of your device, then restore it to factory settings and, in the end, set it up as new, following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, test your device. If it's okay, restore your data from the previously made backup.

Regards

Giulio

The ‘home button’ works when screen is locked but not once you unlock the phone.

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