Who do I contact if a device used my Apple ID to make an unauthorized purchase?
An unauthorized device made a purchase with my Apple ID. How do I stop payment and keep this from happening again?
iPhone 11, iOS 13
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
An unauthorized device made a purchase with my Apple ID. How do I stop payment and keep this from happening again?
iPhone 11, iOS 13
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
See the steps in If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
including but no limited to the following:
Anyone who has your Apple ID password can make charges to your account. If you have unauthorized charges, change your Apple ID password.
How can I stop unauthorized purchase
Who do I contact if a device used my Apple ID to make an unauthorized purchase?