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User profile for user: elena_bokhonova
elena_bokhonova Author
User level: Level 1
4 points

Cant add card to apple wallet

Cant add my debit card to my apple wallet.

I asked my bank to solve the problem, but they said it is the problem on apple side.

I tried cards of different banks. The error is “add card failed. Try it later or ask the issuer to get more information”.

how i can solve the problem?

iPhone 7 Plus, iOS 13

Posted on Jan 16, 2020 9:44 AM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,931 points

Posted on Jan 16, 2020 10:33 AM

  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  1. Check your Apple ID region to make sure it is correct (https://appleid.apple.com/)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,931 points

Jan 16, 2020 10:33 AM in response to elena_bokhonova

  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  1. Check your Apple ID region to make sure it is correct (https://appleid.apple.com/)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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Cant add card to apple wallet

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