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User profile for user: acliew
acliew Author
User level: Level 1
7 points

Touch ID

I can’t set up my Touch ID on my iPhone 5s? Upon trying the message “Unable to complete Touch ID setup” appears.

iPhone 5s, iOS 12

Posted on Jan 29, 2020 1:19 AM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,596 points

Posted on Jan 29, 2020 1:26 AM

See this guide, and follow all the steps provided here:--> If Touch ID isn't working on your iPhone or iPad - Apple Support

If the issue still persists, it could be a hardware problem. Make an appointment and have your 5s inspected at an Apple Store or authorized Service Provider:--> Apple – Location Selector

Regards

Giulio

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,596 points

Jan 29, 2020 1:26 AM in response to acliew

See this guide, and follow all the steps provided here:--> If Touch ID isn't working on your iPhone or iPad - Apple Support

If the issue still persists, it could be a hardware problem. Make an appointment and have your 5s inspected at an Apple Store or authorized Service Provider:--> Apple – Location Selector

Regards

Giulio

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Touch ID

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