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I recently sent my phone in to get repaired and I haven't heard back from Apple besides saying they have received my product. It has been 2 weeks and I didn't know how long it was supposed to take. Could someone help me?
iPhone XR, iOS 13
We are not Apple Support. Just fellow users like you.
You can contact Apple Support. However, this whole Covid-19 issue may have added additional time to the repair cycle of your iPhone, as Apple adapts to changes in staff or mandated home quarantine measures.
There's Repair Status link in the e-mail, use that to contact them.
Repairs at Apple Store
