You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The screen is locked, I can't write the password to open it

Block



[Re-Titled by Moderator]

Posted on Apr 25, 2020 5:08 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2020 5:22 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If, however, the iPad is disabled because you have forgotten your passcode - or have attempted to use the incorrect passcode, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT204306


2 replies
Question marked as Top-ranking reply

Apr 25, 2020 5:22 AM in response to mardielys

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If, however, the iPad is disabled because you have forgotten your passcode - or have attempted to use the incorrect passcode, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT204306


The screen is locked, I can't write the password to open it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.