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Level 1

12 points

iphone X is frozen and calls 911

My husband's iPhone X is frozen and when trying to shut it down and restart, it calls 911. What do I do?

iPhone X

Posted on May 19, 2020 2:01 PM

Top-ranking reply

Level 10

268,311 points

Posted on May 19, 2020 2:13 PM

pamborn wrote:

when trying to shut it down and restart, it calls 911.

That’s because you’re shutting it down incorrectly! Indeed the method you’re using is the proper way to make an SOS call!

This is the proper way to force restart the iPhone.

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