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I ordered a new Macbook Air with the i5 configuration on May 15, 2020. My order details still indicate that it's processing. My card was charged for the order yesterday, and from what I've seen if your card is charged, the order has been shipped. Is it possible that the order hasn’t shipped yet? Or that the order details haven’t been updated?
Thank you!
Worldwide hindrances to commerce have definitely affected build-to-or order configurations, which would otherwise be built and shipped almost immediately. To get a definitive answer you'd need to contact Apple because they don't use this site for those kind of inquires.
Excerpted from Sales and Product Inquiries:
"You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753."
As far as credit card processing goes please review the section "When Apple charges your account" in Payment & Pricing. It's a little wordy but the salient passage is "... your card will only be charged after the item has shipped." An actual "charge" is different than a "hold".
Worldwide hindrances to commerce have definitely affected build-to-or order configurations, which would otherwise be built and shipped almost immediately. To get a definitive answer you'd need to contact Apple because they don't use this site for those kind of inquires.
Excerpted from Sales and Product Inquiries:
"You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753."
As far as credit card processing goes please review the section "When Apple charges your account" in Payment & Pricing. It's a little wordy but the salient passage is "... your card will only be charged after the item has shipped." An actual "charge" is different than a "hold".
New Macbook Air custom config- still processing but CC charged?
