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User profile for user: marthinusk
marthinusk Author
User level: Level 1
4 points

Home pod does not respond to reset

Hi Community


My Apple HomePod does not respond. All I can get it to do is the turning white to turquoise light. When I hold my fingers on top to reset it shows the turning red light very briefly and then no display at all. It does not reset or make a reset sound. It also stopped responding to the Home-App.


The one day it was working and the next it did this. No fall or physical damage occurred.


I have tried unplugging power, switching iphones, deleting Home-app and reinstalling.


please help...?

HomePod, iOS 12

Posted on May 30, 2020 3:21 AM

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User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,788 points

Posted on May 30, 2020 4:16 PM

HomePod isn’t responding, first try to restart it with the Home app. 


If you have two HomePod speakers set up as a stereo pair, then you'll need to ungroup the stereo pair before you can reset HomePod.


The 5 second timing (done twice) is very important. Count to 5

Reset HomePod:

  1. Unplug HomePod, wait 5 seconds, then plug it back in.
  2. Wait 5 seconds, then touch your finger to the top of HomePod and hold it there.
  3. The white spinning light will turn red. Keep your finger down.
  4. Siri will say that your HomePod is about to reset.


Or follow the alternate instructions by removing from the Home App

Reset HomePod - Apple Support

Deleting the Home App isn’t going to do anything.

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2 replies
Question marked as Top-ranking reply
User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,788 points

May 30, 2020 4:16 PM in response to marthinusk

HomePod isn’t responding, first try to restart it with the Home app. 


If you have two HomePod speakers set up as a stereo pair, then you'll need to ungroup the stereo pair before you can reset HomePod.


The 5 second timing (done twice) is very important. Count to 5

Reset HomePod:

  1. Unplug HomePod, wait 5 seconds, then plug it back in.
  2. Wait 5 seconds, then touch your finger to the top of HomePod and hold it there.
  3. The white spinning light will turn red. Keep your finger down.
  4. Siri will say that your HomePod is about to reset.


Or follow the alternate instructions by removing from the Home App

Reset HomePod - Apple Support

Deleting the Home App isn’t going to do anything.

Reply

Home pod does not respond to reset

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