You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ghost mode on iphone x

My iphone X has been facing serious ghost mode issues and its very frustrating!

the back glass has been cracked for a long while now but I only started facing the issue recently so its not because of hardward for sure. I tried doing everything possible but nothing worked for me. I need help because i cant afford a new phone as i am a student and i really need my phone to work properly please help

Posted on Jun 13, 2020 9:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2020 9:08 PM

iPhone X's have a known display issue in some models. Affected devices may experience the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched


See iPhone X Display Module Replacement Program for Touch Issues - Apple Support for more information on this. If your device is eligible, Apple will likely replace the display free of charge (assuming the broken back glass doesn't affect technicians ability to replace the display panel)


Best of luck!

1 reply
Question marked as Top-ranking reply

Jun 13, 2020 9:08 PM in response to ghaida193

iPhone X's have a known display issue in some models. Affected devices may experience the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched


See iPhone X Display Module Replacement Program for Touch Issues - Apple Support for more information on this. If your device is eligible, Apple will likely replace the display free of charge (assuming the broken back glass doesn't affect technicians ability to replace the display panel)


Best of luck!

Ghost mode on iphone x

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.