iPhone SE(1st gen) not recognised on Mac mini but can be recognised by iTunes on PC

Question

iPhone SE(1st gen) not recognised on Mac mini but can be recognised by iTunes on PC

My SE cannot be recognised by Finder on my Mac mini 2012. When I plug SE with genuine usb-lighting cable, there is any reaction in Finder. I have looked at the USB in SYSTEM INFORMATION and I can see iPhone below the USB port, but it's very strang that I really cannot find my iPhone in the Finder. And my iPhone didn't recharge while I connected it to Mac. However, I installed iTunes on a PC, then I connected the SE to the PC with the same cable, it can be recognised and recharged by PC. So I'm confused. I have tried many ways that I have found online but they all didn't work.

iOS ver 13.5.1

OS X ver 10.15.5

Mac mini, macOS 10.15

Posted on Jun 28, 2020 2:30 AM

Reply

Answer 1

Rigo_O86

Community Specialist

Jul 1, 2020 3:51 PM in response to WyattSpringfield

Hi Wyatt,

It seems you're having trouble connecting your iPhone to your Mac. We can work together to get this working as expected.

Try to make sure your iPhone is unlocked when you plug it in, and be sure to choose to Trust the computer.

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

Let us know what happens.

Thanks for using the Apple Support Communities.

Reply

Answer 2

sterling r

Community Specialist

Jul 4, 2020 2:31 PM in response to WyattSpringfield

Hi Wyatt,

Thanks for giving that a try.

Let's try to take the steps here to reset your SMC:

How to reset the SMC of your Mac - Apple Support

Let us know if your iPhone is detected after this.

Thanks for using the Apple Support Communities.

Reply

Answer 3

ryane77

Community Specialist

Jul 6, 2020 5:27 AM in response to WyattSpringfield

Hi Wyatt,

Try resetting your trust settings for the iPhone.

Go to Settings > General > Reset > Reset Location & Privacy.

After resetting, plug in your iPhone and try again.

If the issue persists, you should contact Apple Support for further assistance:

Contact Apple Support

Good luck.

Thanks for using the Apple Support Communities,

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Answer 4

Jul 4, 2020 8:13 PM in response to sterling r

Hi Sterling r,

Thank you for your time and help.

I followed the steps to reset SMC of Mac mini and restarted my SE, then I connected them together, but there was nothing changed. The SE is still not detected by Mac. I captured the USB page in system information and stuck it on.

anyway, thanks for your help.

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Answer 5

Jul 3, 2020 4:15 PM in response to Rigo_O86

Hi Rigo,

Thank you for your time and help.

But unfortunately it doesn't work. There is no 'Trust this computer' box showed on my iPhone at all. This SE has always connected and backuped on this Mac mini for more than 2 years. I don't know why it can't at present.

I also tried to connect my wife's iPhone to this Mac but it's same. No trust box showed and no recharge on her iPhone.

Very strange.

Again thanks for your help

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Answer 6

Jul 19, 2020 4:11 AM in response to WyattSpringfield

Thank you all guys. The problem has been solved. I updated iOS and MacOS.

Thank you all for your time and help.

Reply

Answer 7

Jul 4, 2020 8:28 PM in response to WyattSpringfield

Hello,

You can also open Finder > Preferences > Sidebar and ensure you check the option that says "CDs, DVD, and iOS Devices"

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Answer 8

Jul 4, 2020 8:55 PM in response to paramecium_

Hi,

I've done that for many times, but it doesn't work.

Thank your for your time and help.

Reply

Answer 9

Jul 11, 2020 6:41 PM in response to ryane77

Hi Ryane77,

Thank you for your time

I've tried this way but unfortunatelly it didn't work.

Anyway so many thanks.

Reply

iPhone SE(1st gen) not recognised on Mac mini but can be recognised by iTunes on PC

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