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I can’t make purchases my password doesn’t match

iPhone 11 Pro Max, iOS 13

Posted on Jul 4, 2020 5:10 AM

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Question marked as Top-ranking reply

Posted on Jul 4, 2020 5:44 AM

Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            



2 replies

Jul 4, 2020 6:15 AM in response to Patedo


See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

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