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What to do if a user past away?

How to erase an iPad if the user past away and you don't have the credentials?


Posted on Sep 7, 2020 4:59 PM

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Posted on Sep 7, 2020 5:18 PM

FYI, Apple's full decedent policy is described here:


https://support.apple.com/en-us/HT208510


Note the section reading, "... Please note that devices locked with a passcode are protected by passcode encryption, and unless the next of kin knows the device passcode, Apple will not be able to remove the passcode lock on the device without erasing it ... "




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Question marked as Top-ranking reply

Sep 7, 2020 5:18 PM in response to ckuan

FYI, Apple's full decedent policy is described here:


https://support.apple.com/en-us/HT208510


Note the section reading, "... Please note that devices locked with a passcode are protected by passcode encryption, and unless the next of kin knows the device passcode, Apple will not be able to remove the passcode lock on the device without erasing it ... "




Sep 8, 2020 4:15 AM in response to PalmPC

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


What to do if a user past away?

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