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Level 1

4 points

Why I cannot connect to the Apple Store

iPhone 5, iOS 10

Posted on Sep 8, 2020 10:05 PM

Top-ranking reply

Level 4

1,008 points

Posted on Sep 8, 2020 10:12 PM

Are you getting any messages or errors on the screen?

Make sure that you're connected to the internet using Wi-Fi or mobile data.

Download the latest iOS update on your phone by going to Settings > General > Software Update.

Make sure that the date & time on your phone is correct, go to Settings > General > Date & Time.

Restart your phone & connect to a different Wi-Fi network.

If you have any VPN or profiles installed, remove it. Go to Settings > General > VPN or Settings > General > Profiles.

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