apple tv

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IrisD14 Author

Level 1

8 points

apple tv

I’m unable to stream all episodes on a tv series, I can see them on my phone. My carrier says it’s an Apple TV issue

Apple TV HD, tvOS 13

Posted on Sep 10, 2020 7:59 AM

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Answer 1

Top-ranking reply

rkaufmann87

Level 10

145,682 points

Sep 10, 2020 9:32 AM in response to IrisD14

Please uninstall the Netflix app and then unplug the Apple TV from power for about 2 minutes. Then re-plug in the Apple TV and re-load Netflix, log into your account and re-test. If the problem persists then please contact Netflix for support on their product.

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Answer 2

rkaufmann87

Level 10

145,682 points

Sep 10, 2020 8:33 AM in response to IrisD14

Please Identify your Apple TV model and have you updated the firmware on it. I think you have an Apple TV HD however I'd like to confirm that please. Also, please let us know the app you are using on the Apple TV to view the series.

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