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Apple data safety during service centre repair

Can apple employee access my phone photos contact and ither data during submitted for battery repair .. and also they ask password of your phone to chek the phone .. why shoud i tell them my password .

iPhone SE, iOS 13

Posted on Dec 11, 2020 9:40 AM

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Question marked as Top-ranking reply

Posted on Dec 11, 2020 9:44 AM

See -> Get your iPhone, iPad, or iPod touch ready for service - Apple Support


Make sure you backup the device before taking it in. If you want, make a fresh backup, then erase it and set it up as new, so just bare iOS. Don’t sign into iCloud. That way they can replace the battery and check function on it without any of your data on it.


Then when you get it back, erase it, and restore your backup and sign into your iCloud account to get everything back.

3 replies
Question marked as Top-ranking reply

Dec 11, 2020 9:44 AM in response to vermaw235

See -> Get your iPhone, iPad, or iPod touch ready for service - Apple Support


Make sure you backup the device before taking it in. If you want, make a fresh backup, then erase it and set it up as new, so just bare iOS. Don’t sign into iCloud. That way they can replace the battery and check function on it without any of your data on it.


Then when you get it back, erase it, and restore your backup and sign into your iCloud account to get everything back.

Dec 11, 2020 9:43 AM in response to vermaw235

  1. They can but they don't.
  2. Because they have to check the battery to make sure it installed properly.


If you don't want them to see this backup your iPhone, sign out of iCloud, iMessage and FaceTime then got to Settings > General > Reset > Erase All Content and Settings. After that set it up as a new device (not from your backup) and set a simple passcode.

Dec 11, 2020 9:43 AM in response to vermaw235

Can they access your data, yes, then can. Will they and do they, that is another questions, however given the number of devices they need to work on, they do not have the time, nor are they interested in accessing your data. They need the iPhone opened so they can test the phone after the battery has been replaced. They cannot do that while it is locked.

Apple data safety during service centre repair

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