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User profile for user: doldol83
doldol83 Author
User level: Level 1
10 points

scroll up in whatsapp

hi. i have a new iphone 12 pro max

i have issue wish whatsapp

i get a lot of message and when i go down its scroll up to the first message

its look like a bug

im update my ios and whatsapp

can anyone help me ?

Posted on Dec 13, 2020 3:10 AM

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User profile for user: doldol83
doldol83 Author
User level: Level 1
10 points

Posted on Dec 17, 2020 6:33 AM

hi thanks for answering me , i was trying to do everything you have instructed me including talking to whatsapp , i replaced my iphone to a new one i erased my whatsap acount after many years and lost all my groups and contects, and reinstall it after and unfurtunatlly none of that worked .

after having this problem with this new devise , as well as the one before , i hope you can give me a solution to this frustrating problem , i have always been a loyale apple customer .thank you

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User profile for user: doldol83
doldol83 Author
User level: Level 1
10 points

Dec 17, 2020 6:33 AM in response to cp from OH

hi thanks for answering me , i was trying to do everything you have instructed me including talking to whatsapp , i replaced my iphone to a new one i erased my whatsap acount after many years and lost all my groups and contects, and reinstall it after and unfurtunatlly none of that worked .

after having this problem with this new devise , as well as the one before , i hope you can give me a solution to this frustrating problem , i have always been a loyale apple customer .thank you

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User profile for user: cp from OH
cp from OH
User level: Community Specialist

Dec 16, 2020 3:11 PM in response to doldol83

Hello doldol83,  


Welcome to the Apple Support Communities! We understand that you're having an issue with with WhatsApp on your iPhone 12 Pro Max. 


If this still occurring, the best thing to do will be to follow the troubleshooting steps in this article: If an app unexpectedly quits, stops responding, or won’t open.


If the issue persists after working through the first 4 steps, you'll want to follow this information from step 5:

"If it's a third-party app, contact the app developer."


All the best.

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User profile for user: cp from OH
cp from OH
User level: Community Specialist

Dec 17, 2020 11:42 AM in response to doldol83

Hi doldol83, 


Thank you for following up and letting us know the results. 


With this issue occurring on two different devices, even after you worked through the troubleshooting steps, that's an indication the issue is not with the device, but with the app. In this instance, we'd recommend you reach out to WhatsApp for further assistance with their app. 


You'll find assistance on the WhatsApp website with the WhatsApp FAQ as well as how you can contact them at the bottom of the website under Help. 


Take care.

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scroll up in whatsapp

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