You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

allieleach Author

Level 1

4 points

Touch ID Not Working

After I updated my MacBook Air to Big Sur, I am no longer able to use my Touch ID. I've tried restarting my computer several times, but nothing happens when I click "Add Fingerprint."

MacBook Air 13″, macOS 11.1

Posted on Jan 11, 2021 4:06 PM

Top-ranking reply

Axel Foley

Level 10

149,592 points

Posted on Jan 11, 2021 7:42 PM

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. See whether this resolved the Add Fingerprint issue.

Axel F.

View in context

Touch ID Not Working

Similar questions