You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Advice needed for recovering photos in Hidden folder

Hi all,


I have recently upgraded to the iPhone 12 pro as my iPhone X stopped working and I was unable to do a final backup. Is there a way that I could retrieve the photos in my Hidden folder? I only have the 5GB of iCloud storage which has been upgraded since 2017 so that doesn't seem to be on option for retrieval. Any help would be greatly appreciated!

iPhone 12 Pro, iOS 14

Posted on Jan 11, 2021 10:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2021 11:22 PM

You do not have a backup file on your computer or on iCloud. The actual files are on your iPhone X. This means that the only place to restore those photos are from your iPhone X. There are no other options.


Axel F.

1 reply

Advice needed for recovering photos in Hidden folder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.