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Level 1

4 points

my ipad is stuck on a black screen

my ipad is stuck on a black screen and it wont turn on. i tried to hard reset but still nothing. what can i do ?

iPad Pro 11-inch Wi-Fi

Posted on Jan 23, 2021 5:07 PM

Top-ranking reply

Level 10

230,678 points

Posted on Jan 23, 2021 5:16 PM

Follow the steps in this support document, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support and if that does not work, contact Apple Support. You can use the Contact Support link on the top of the page here.

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