You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restriction passcode

my problem problem is How do I erase my device without the restrictions passcode? When I try to erase my device; it asks for my restrictions passcode. Without the restrictions passcode, it won't let me erase it. To sum it up, to reset my restrictions passcode because I don't remember it, I must erase my iPad, but I cannot erase my iPad without the restrictions passcode.

iPad mini 2 Wi-Fi

Posted on Feb 1, 2021 10:58 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2021 11:03 AM

If you have forgotten the ScreenTime (a.k.a. Restrictions) passcode, one of the two procedures outlined within this link should resolve the problem:

If you forgot your Screen Time passcode - Apple Support


If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.


To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.


I hope this information is helpful to you in successfully resetting your forgotten passcode.

1 reply
Question marked as Top-ranking reply

Feb 1, 2021 11:03 AM in response to rianna261

If you have forgotten the ScreenTime (a.k.a. Restrictions) passcode, one of the two procedures outlined within this link should resolve the problem:

If you forgot your Screen Time passcode - Apple Support


If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.


To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.


I hope this information is helpful to you in successfully resetting your forgotten passcode.

Restriction passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.