Hi, my remote not working. I saw message that connection lost then it’s not working at all.. tried to follow steps to pair again but no response

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waldarwish Author

Level 1

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Hi, my remote not working. I saw message that connection lost then it’s not working at all.. tried to follow steps to pair again but no response

Not apple to use Apple TV remote

Posted on Feb 22, 2021 3:17 AM

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Answer 1

⚠️

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Urquhart1244

Level 10

144,406 points

Feb 22, 2021 3:23 AM in response to waldarwish

What is your model Apple TV? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support

If your Apple TV remote isn’t working - Apple Support

Besides the pairing instructions, also take note of the “try this first” steps at the top.

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Answer 2

Urquhart1244

Level 10

144,406 points

Feb 22, 2021 4:21 AM in response to waldarwish

Already followed same instructions but nothing appeared

That support document also said: “If you still need help, contact Apple Support.”

So what did they say?

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Answer 3

waldarwish Author

Level 1

12 points

Feb 22, 2021 4:16 AM in response to Urquhart1244

Still not connected

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Answer 4

waldarwish Author

Level 1

12 points

Feb 22, 2021 3:18 AM in response to waldarwish

Yes, Apple TV remote not connected with Apple TV device

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Answer 5

waldarwish Author

Level 1

12 points

Feb 22, 2021 3:26 AM in response to Urquhart1244

Apple TV 4thG

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Answer 6

waldarwish Author

Level 1

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Feb 22, 2021 3:46 AM in response to Urquhart1244

Already followed same instructions but nothing appeared

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Answer 7

waldarwish Author

Level 1

12 points

Feb 22, 2021 6:17 AM in response to Urquhart1244

Asked me to take it to workshop

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Hi, my remote not working. I saw message that connection lost then it’s not working at all.. tried to follow steps to pair again but no response

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