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Frozen apps and v slow response

Safari won’t respond to anything, not even Force Quit or the sc Cmd-opt-esc.

really slow response in general. Hotmail /outlook so slow to load. Don’t really understand Activities Monitor. Or anything advanced. Seems that since I bought and started using Intego, the Mac has failed. Problems everywhere, slow slow or won’t quit. Feel like getting rid of Intego but it’s possible I didn’t use/setup properly although I haven’t had the original problem of that address wc.know.ac or something like this.

Appreciate any help

Thanks Jo

iMac 21.5″, macOS 10.15

Posted on Mar 30, 2021 6:19 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2021 6:29 AM

Go step by step and test.


   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Section: Remove a configuration profile from your Mac

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “FREE DOWNLOAD” button.

       Click the “Scan” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.

       Additional steps  if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

Credit: thomas_r

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


6. Restart the Mac. Relaunch Safari holding the Shift key down. 


7 Remove Intego according to developer's instructions.

Similar questions

2 replies
Question marked as Top-ranking reply

Mar 30, 2021 6:29 AM in response to JoKReid

Go step by step and test.


   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Section: Remove a configuration profile from your Mac

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “FREE DOWNLOAD” button.

       Click the “Scan” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.

       Additional steps  if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

Credit: thomas_r

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


6. Restart the Mac. Relaunch Safari holding the Shift key down. 


7 Remove Intego according to developer's instructions.

Frozen apps and v slow response

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