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When will apple attempt to charge me again?

Today I received an email from apple saying:


"On 14/04/2021, we attempted to charge you for your 50 GB iCloud storage plan, but there is a problem with your payment information.

Your account will be downgraded to the free 5 GB storage plan if we cannot successfully renew your subscription."


I updated my payment method a couple hours ago but apple hasn't charged me yet and I haven't got any invoice in my email. How can I be sure I won't be downgraded or worse: lose all my data?

Posted on Apr 14, 2021 5:44 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2021 8:13 AM

Did you respond by clicking on a link in the email to update your payment, or did you go to your device and do it there? Phishing thieves are getting better and better at faking Apple communications so I always try to access services independently of what I see in an email or am told in a phone call. This document explains how to 'Change, add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

Make sure your updated information shows in Apple's records. If it does then they should be fairly prompt about trying to charge your new payment form. If you still have problems:


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


1 reply
Question marked as Top-ranking reply

Apr 14, 2021 8:13 AM in response to plxf

Did you respond by clicking on a link in the email to update your payment, or did you go to your device and do it there? Phishing thieves are getting better and better at faking Apple communications so I always try to access services independently of what I see in an email or am told in a phone call. This document explains how to 'Change, add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

Make sure your updated information shows in Apple's records. If it does then they should be fairly prompt about trying to charge your new payment form. If you still have problems:


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


When will apple attempt to charge me again?

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