You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

notes password

Hi, I have some locked notes on my iPhone XR and I have always unlocked them with my face ID. I know that I made a password for the notes as well, because otherwise the face-ID wouldn't work in the first place. But I forgot the password and even with the hint I made myself about 1 1/2 years ago, I don't remember it... Well, because of some (to me) unexplainable reason I'm not able to unlock my notes with my face ID anymore - the option doesn't even show up. There only is a box for me to write my password in. Why can I not use face ID anymore and is there any way I can unlock my notes again, even though I don't know the password? And by the way, the face ID option works on all my other apps just like it always did...

iPhone XR, iOS 14

Posted on May 6, 2021 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2021 12:49 PM

FaceID is supplemental to the password. It does not replace it.

Any number of things could have caused the Notes app (or any other app, for that matter) to prompt for the password before you would again be able to use faceid.


3 replies

notes password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.