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My husband has locked himself out of his iphone12 pro max. We’ve tried to connect to itunes and restore that way but it doesn’t seem to be working. Can you help?
iPhone 12 Pro Max
Follow the steps here carefully: link-> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Follow the steps here carefully: link-> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Then you are not following the instructions correctly. If done right, there is no update or anything. It resets the device and iodinates the restore. It may download a new version of iOS to install, but would be saying anything about updating.
Did he follow these instructions using a computer?
If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
he did. and it’s saying something about not being able to update but we can’t update the phone because it’s disabled
iphone 12 Pro Max
