iphone 12 Pro Max

Question

Level 1

10 points

iphone 12 Pro Max

My husband has locked himself out of his iphone12 pro max. We’ve tried to connect to itunes and restore that way but it doesn’t seem to be working. Can you help?

iPhone 12 Pro Max

Posted on May 20, 2021 12:41 PM

Reply

Answer 1

Top-ranking reply

Phil0124

Level 10

208,729 points

May 20, 2021 12:44 PM in response to ellliemaeee

Follow the steps here carefully: link-> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

Reply

Answer 2

Phil0124

Level 10

208,729 points

May 23, 2021 1:47 PM in response to ellliemaeee

Then you are not following the instructions correctly. If done right, there is no update or anything. It resets the device and iodinates the restore. It may download a new version of iOS to install, but would be saying anything about updating.

Reply