You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

purchased music

I recently purchased an album from itunes. some of the songs on the album will not play. Ever time I try to play certain songs on this album a message comes up saying I need to authorize this computer to play this song. So I follow the prompts and authorize the computer. But nothing changes. The same message keeps coming up every time I try to play these songs. So, I repeat the process of authorizing the computer. I can play the majority of the songs on this purchase album except for 3 songs. I paid for this entire album. Only seems fair I should be able to listen to this entire album. Anyone have any ideas on what I can do to correct tis issue?

Windows, Windows 10

Posted on May 21, 2021 1:32 AM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2021 5:36 AM

Hi,

This problem usually occurs when there’s a faulty download. I suggest that you delete the tracks then redownload them.

Redownload music – Apple Support


Jim

2 replies

purchased music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.