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No External Display signal with Mini-Display-> HDMI cable on Mojave 10.14.6?

I have a late 2012 imac running 10.14.6, with a NVIDIA GeForce GTX 680MX 2 GB graphics card.


I use a Belkin Mini-Display -> HDMI cable to connect to an external monitor. It has worked great for years. But something seems to have happened over the past month. It doesn't connect or send a signal, despite showing up in the About this Mac, Displays port. I know it's not the monitor, as it works with a different computer (although using a HDMI-HDMI cable).


I've booted from Recovery Mode and run first aid. I've also logged in under a Guest profile.


Is it possible one of these recent security updates broke things? While it could be the cable itself, I have to think a software conflict maybe the issue.

Posted on May 28, 2021 11:34 AM

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Question marked as Top-ranking reply

Posted on May 29, 2021 8:01 AM

Have you done a PRAM reset, CMD+Option+p+r...


http://support.apple.com/kb/HT1379


In fact, do 3 in a row, takes a bit of time.


Intel-based Macs: Resetting the System Management Controller (SMC)...


http://support.apple.com/kb/HT3964

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8 replies

Jun 2, 2021 2:31 PM in response to steve626

I've purchased a nice new Belkin cable to replace my older one. Still having the same issue. I've narrowed it down to software, or just maybe a failure of BOTH Thunderbolt ports. I did try booting up an older OS I had on a drive and had the same issue.


Would a firmware update have affected the system globally like that? As you can see from the image, it has no problem recognizing that there is a second monitor, and I am able to make adjustments. I just can't get a signal output.


Jun 2, 2021 8:21 PM in response to Benny11

You are plugging the mini-display end of the cable into your Thunderbolt port on the Mac. I believe for a 2012 iMac that would be Thunderbolt 1. You can connect other devices to those Thunderbolt ports, have you tried that to verify that they are working? You've pretty much eliminated the cable and the monitor, the only thing left seems to be the ports on the Mac (which I originally had thought was the least likely to have failed). Try About This Mac =>System Report to check on the Thunderbolt ports, do they show? Those ports, if they are like the ones on my 2013 MacBook Air, can provide up to 10 Gbps, can you connect an external hard drive, for instance (may require another adaptor, but that is cheap compared to what you might be facing if the Thunderbolt ports have failed)? Or perhaps a different monitor?


A System update or Security update does not break physical things. Those updates basically do a lot of copying and deleting files, just like you do yourself, but it is concentrated activity, and thus can cause temperatures to rise (especially in compact machines like laptops and iMacs) for a short time, which can cause an aged weak solder joint to crack, for instance.


Your 2012 iMac is classified as "obsolete" by Apple, which means they don't support it anymore and don't provide parts anymore. Although you can get some parts from third party vendors, maybe. I'm just mentioning this to raise the possibility that something has worn out or failed in the iMac to cause your problem. By all means, test those ports even if you have to take it to an Apple Authorized Service Provider. By the way, I'm hoping your iMac is healthy, it's a nicely equipped computer with the Thunderbolt ports, USB 3 ports, WiFi n, graphics, etc. (some even came with flash storage). I have some "obsolete" but still very functional machines, a 2008 iMac, 2010 MacBook Air, a 2013 MacBook Air, all with flash storage now and still quite peppy. I would try BDAqua's SMC reset again, hopefully will revive it.

Jun 3, 2021 8:25 AM in response to steve626

Thanks for the detail. They do show up in the System Report, and both ports successfully can deliver great speeds with my Thunderbolt drives.


It's a great machine and I'm just hoping it will last a few more months until a bigger better iMac with the M1 or better chipset. This machine is and has been a power-horse. Just need a few months...


Thunderbolt Bus:


Vendor Name: Apple Inc.

Device Name: iMac

UID: 0x0001000D12E7D060

Route String: 0

Firmware Version: 23.4

Domain UUID: 00B65084-1D39-7A5F-BACA-673B14E9F523

Port:

Status: No device connected

Link Status: 0x7

Speed: Up to 10 Gb/s x2

Receptacle: 1

Link Controller Firmware Version: 0.12.3

Port:

Status: Device connected

Link Status: 0x2

Speed: Up to 10 Gb/s x2

Receptacle: 2

Cable Firmware Version: 0.1.18

Cable Serial Number: C4M245501S3DQ4KBN

Link Controller Firmware Version: 0.12.3


ThunderBay 4:


Vendor Name: Other World Computing

Device Name: ThunderBay 4

Vendor ID: 0x5A

Device ID: 0xDE08

Device Revision: 0x1

UID: 0x005ADE08166061E0

Route String: 3

Firmware Version: 24.2

Port (Upstream):

Status: Device connected

Link Status: 0x2

Speed: Up to 10 Gb/s x2

Current Link Width: 0x1

Cable Firmware Version: 0.1.18

Cable Serial Number: C4M245501S3DQ4KBN

Link Controller Firmware Version: 0.14.0

Port:

Status: Device connected

Link Status: 0x2

Speed: Up to 10 Gb/s x2

Current Link Width: 0x1

Cable Firmware Version: 1.1.0

Link Controller Firmware Version: 0.14.0


eSata Hub:


Vendor Name: LaCie

Device Name: eSata Hub

Vendor ID: 0x3

Device ID: 0x3

Device Revision: 0x4

UID: 0x000300001E9DB710

Route String: 103

Firmware Version: 26.1

Port (Upstream):

Status: Device connected

Link Status: 0x2

Speed: Up to 10 Gb/s x2

Port Micro Firmware Version: 0.2.5

Cable Firmware Version: 1.1.0

Port:

Status: No device connected

Link Status: 0x7

Speed: Up to 10 Gb/s x2

Port Micro Firmware Version: 0.2.5



No External Display signal with Mini-Display-> HDMI cable on Mojave 10.14.6?

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