Unable to activate ipad
I’m reset all settings on my iPad but now when i try to set it up as a new iPad it’s telling me it’s unable to activate, and when i click on try again or try using WiFi it shows up the same error, what should i do?
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If you are experiencing difficulties (re)activating an iPad, you may have greater chance of success if you connect your iPad to a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Once connected to your computer, your iPad will be detected - and you should be able to activate using iTunes.
- Make sure that you have the latest version of macOS or the latest version of iTunes.
- Check that your computer has an Internet connection.
- With the cable that came with your iPad, connect your iPad to your computer. Locate your device on your computer.
- Wait while your computer detects and activates your iPad:
- If you see an alert that shows "Set up as New" or "Restore from Backup", it means your iPad is activated.
- If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device", use recovery mode to restore your iPhone.
A restart of your WiFi Router and/or a change of DNS settings may be helpful.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
