You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Facing proximity sensor issue on iPhone 12 with IOS 14.7.1

Purchased an iPhone 12 Purple a couple of days back and installed an edge-to-edge screen protector on it. Recently I noticed weird proximity sensor issues when I used the phone for the first time after unlocking.


After dialing a number, the screen would turn off after bringing it near to the ear which is expected. But it won't turn on the screen even after moving away from the ear, and I'll have to double click the power button to wake up the screen. As I mentioned already, this happens mostly when I used the phone for the first time for calls after unlocking the lock screen.


I'm facing this issue 3 out of 10 times a day and it's very much annoying. Tried removing screen protector and back case but that didn't help either. Tried restarting the device too...


Since this is not happening all the time, Could it be a software issue?

iPhone 12, iOS 14

Posted on Jul 30, 2021 10:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2021 11:08 PM

No, it could be your screen protector, take it Off and test.

3 replies

Facing proximity sensor issue on iPhone 12 with IOS 14.7.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.