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Apple Pencil Connected but Not Working

My apple pencil is showing connected but not working though it is showing 100% battery.


[Re-Titled by Moderator]

iPad Pro, iPadOS 14

Posted on Aug 15, 2021 8:30 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 19, 2021 8:46 PM

Hi, Thanks for replying. I have almost tried everything but didn't work. I Have iPad Pro 10.5 with iOS 14.7.1 and a 1st generation Apple Pencil. I have already tried the below solutions:-

  1. Restart iPad
  2. Forgot and re-connect apple pencil.
  3. Charge Apple Pencil.

Though it is showing connected and also showing pencil battery percentage but still not working. :(


Let me know what else I could try.



5 replies
Question marked as Top-ranking reply

Aug 19, 2021 8:46 PM in response to bailier

Hi, Thanks for replying. I have almost tried everything but didn't work. I Have iPad Pro 10.5 with iOS 14.7.1 and a 1st generation Apple Pencil. I have already tried the below solutions:-

  1. Restart iPad
  2. Forgot and re-connect apple pencil.
  3. Charge Apple Pencil.

Though it is showing connected and also showing pencil battery percentage but still not working. :(


Let me know what else I could try.



Aug 16, 2021 9:31 AM in response to amitjangirh

Starting with one of the most common issues, ensure that the replaceable Pencil tip is tightly screwed onto the tip of the Pencil. If not tight, Pencil input may not be recognised by the iPad. Similarly, if the fragile metal transducer (normally covered by the pencil tip) is damaged or missing, the Pencil will not work.


Here is one of the better troubleshooting guides for the Apple Pencil - that may be helpful in working through common issues.

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - whilst the Pencil is docked with your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find an entry for the Pencil. Finding this suggests that the Pencil electronics are good and that the Pencil has paired.


While still docked with the iPad, check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge.


Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil for long periods often results in almost certain death of the battery. Whenever the second generation Apple Pencil is not being actively used, it must be kept docked to the edge of the iPad, as this will optimally maintain and protect the Pencil battery from irreparable damage.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery fails within its one-year warranty, you should look to having it replaced at an Apple Store.


Aug 16, 2021 8:07 AM in response to amitjangirh

Hello Amitjangirh,


Thank you for reaching out. We understand how important it is for your Apple Pencil to work as expected. We are here to help.


First, let's go to Settings > Bluetooth and unpair your Apple Pencil. Pair it again and test to see if the issue persists: Connect Apple Pencil with your iPad


If you are still having issues, can you provide a few more details? Which iPad and iPadOS are you currently using? When did you first notice this? Do you have access to another Apple Pencil or iPad to test with?


Cheers!

Aug 20, 2021 2:21 AM in response to amitjangirh

If your iPad is compatible with your Pencil - and you have tried all that I have outlined in my initial reply, without success - your Apple Pencil may have failed.


Your best option is to take your iPad and Pencil along to your local Apple Store, where your kit can be tested by the technicians at the Genius Bar.

Genius Bar Reservation and Apple Support Options - Apple


Apple Pencil Connected but Not Working

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