I can't get the restore screen to come up. I see the apple but phone will not reset.
Trying to restore Iphone 6s. I can't get the restore screen to come up. I see the apple but phone will not reset.
User profile for user:
barberlives123
User level:
Community Specialist
Hey there anastasiafromgoshen,
Thanks for reaching out to Apple Support Communities. It sounds like your iPhone is in recovery mode or has the restore screen on it but you’re having issues completing the steps to restore. We see you came to us from a resource on this and we’ll be happy to help.
If your device is in recovery mode or has the restore screen on it, you’ll need to a connect it to a computer to complete the process. If you’re doing this, what exactly happens when you connect it to a computer to restore? Do you see any prompts appear on the screen? Are you using a Mac or PC? Get back to us with that info and any other details you can about this. We’ll go from there.
Take care.