You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: elbo1333
elbo1333 Author
User level: Level 1
10 points

don't see deauthorize all

I am trying to authorize my (relatively) new MacBook Pro to play my music stored in iTunes/Apple Music. It's been a number of years since I've used iTunes. I keep getting a message that I have 5 computers authorized and I need to deauthorize them. I can't find the option listed for "deauthorize all" and I am going around in circles. Any way to fix this?

MacBook Pro 13″, macOS 11.6

Posted on Oct 15, 2021 2:54 PM

Reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,227 points

Posted on Oct 15, 2021 3:38 PM

See the Deauthorize All button in the second screenshot below. Follow these instructions from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.
  5. Sign in with your Apple ID.
  6. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,227 points

Oct 15, 2021 3:38 PM in response to elbo1333

See the Deauthorize All button in the second screenshot below. Follow these instructions from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.
  5. Sign in with your Apple ID.
  6. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

Reply

don't see deauthorize all

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up