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Hello my daughter purchased things without asking

I need to see if we can get a refund


iPad, iPadOS 14

Posted on Nov 5, 2021 4:41 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2021 8:12 PM

Hi Eleann-,

Welcome to the Apple community,

where some of us do our best to help each other.


Wondering if this was a purchase from iTunes, App Store, or another kind of purchase.


This may or may not work for you, as I do not know what country you are making purchases from.

How to request a refund

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.


If that doesn't work for you:

, you might want to click on the "Get Support" link at the right on the top of this page to contact Apple.


or

Get a refund for purchases made with credit or debit cards using Apple Pay 


Also, if you want, you can set up:

Approve what kids buy with Ask to Buy

https://support.apple.com/en-us/HT201089


All the best.



1 reply
Question marked as Top-ranking reply

Nov 5, 2021 8:12 PM in response to Eleann-

Hi Eleann-,

Welcome to the Apple community,

where some of us do our best to help each other.


Wondering if this was a purchase from iTunes, App Store, or another kind of purchase.


This may or may not work for you, as I do not know what country you are making purchases from.

How to request a refund

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.


If that doesn't work for you:

, you might want to click on the "Get Support" link at the right on the top of this page to contact Apple.


or

Get a refund for purchases made with credit or debit cards using Apple Pay 


Also, if you want, you can set up:

Approve what kids buy with Ask to Buy

https://support.apple.com/en-us/HT201089


All the best.



Hello my daughter purchased things without asking

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