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Locked phone

Help!! I gave my old Apple 8+ to a coworker and they cannot access it bc it says the previous owner has used find my I phone to link to link it to their Apple ID. I do not know how to unlock this phone for them. The old phone is not on my Apple acct, I just logged in and looked. The old phone asks for my Apple ID and password but when I enter it says it is incorrect.



Posted on Feb 7, 2022 9:38 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2022 10:05 AM

You should have done this first.

before you sell or give away your phone...

https://support.apple.com/en-us/HT201351

 If you cannot do that due to a security problem then YOU need to contact Apple Support and be able to provide the original purchase receipt and ID

You should be able to reach them here: contact Apple Support 



2 replies
Question marked as Top-ranking reply

Feb 7, 2022 10:05 AM in response to azgonzales

You should have done this first.

before you sell or give away your phone...

https://support.apple.com/en-us/HT201351

 If you cannot do that due to a security problem then YOU need to contact Apple Support and be able to provide the original purchase receipt and ID

You should be able to reach them here: contact Apple Support 



Locked phone

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