You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: afreen273
afreen273 Author
User level: Level 1
4 points

Replacing crack the trackpad on 13" MacBook pro-Apple Support ...

I have a MacBook Air 2017, which I've been using for two years, and I'm pretty satisfied with it, but suddenly yesterday, when I opened my Mac and tried to drag it, I realised I was not feeling the clicking sound. (TAP TO CLICK WAS ENABLED) My MacBook can scroll and get input of mouseX and mouseY, but it isn't physically clicking, which I need not explain is a nightmare. My warranty has expired but what I suspect here is that this isn't due to mishandling but maybe the battery swelling (which is pretty not so probable) or due to the trackpad's adhesive or batteries placement being affected. None of these is the user's fault, so what will be the solution? How much will it cost? I live in INDIA. Do apple repair manufacture defects for free after expiration of the warranty.

https://applelaptopservice.center/apple-authorised-service-centres-mumbai/

Posted on Feb 10, 2022 4:19 AM

Reply
Question marked as Top-ranking reply
User profile for user: Owen_1001
Owen_1001
User level: Level 4
2,025 points

Posted on Feb 10, 2022 4:54 AM

I do not live in India, so I am not sure how easy it would be to go to an Apple Store, but that is your best bet. You will need to take it to the nearest Genius Bar for them to fix.


See this link on Mac Repair (India): https://support.apple.com/en-in/mac/repair/service

View in context

Similar questions

2 replies
User profile for user: HWTech
HWTech
User level: Level 9
60,452 points

Feb 10, 2022 10:32 PM in response to afreen273

In the US we have had a swollen battery replaced by Apple for free as long as the laptop was less than three years old. Otherwise you will need to pay for the repair. I highly recommend having Apple replace the battery since the quality of third party Lithium-ion batteries is extremely poor even when purchased from a reputable vendor such as OWC. I personally will not purchase a third party Lithium-ion Battery unless I cannot get an official Apple battery repair from Apple.


FYI, please don't post pictures you find online as it confuses people who are trying to assist you here. If you are going to post any pictures showing a laptop, then post pictures of your own laptop showing the problem. You have posted what appears to be at least one stock picture from a repair site, plus you posted one picture of a MacBook Air and another picture of what appears to be a MacBook Pro (the front edge appears thicker than an Air) which further confuses things. Plus the Subject line of your post and the first line of your post don't match either (again mixing MacBook Pro and MacBook Air 2017.

Reply

Replacing crack the trackpad on 13" MacBook pro-Apple Support ...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up