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Level 1

4 points

iphone on dark screen

lock screen is visible, but when I unlock it their is only a dark screen, it wont even let me turn the phone off.

iPhone 12 Pro, iOS 15

Posted on May 6, 2022 8:57 PM

Top-ranking reply

Level 10

195,711 points

Posted on May 6, 2022 9:16 PM

karinacx3 Said:

"iphone on dark screen: lock screen is visible, but when I unlock it their is only a dark screen, it wont even let me turn the phone off."

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Troubleshooting a Frozen iPhone:

Seems you have a frozen iPhone screen.

Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support

No Success?

Refer the the following for troubleshooting techniques.

Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls. So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

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