You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't tell if I'm now in danger. Please help.

I'm panicking because I got a pop-up saying I had a virus, something to do with malware, saying that I had to install this mobile security app, and the pop-up had I live countdown from two minutes. So I panicked and installed it and let it scan my iPad and remove 8 viruses. But now I've been seeing screenshots of almost identical pop-ups on this apple community page and the advice is to just ignore them, clear web browser history etc. And to absolutely not download anything... I deleted the app and my device appears fine, but I'm really scared because I did download the app in the first place... What can I do I'm really scared, it looked so legitimate Too.

Posted on Jun 20, 2022 6:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2022 6:11 PM

All such messages are scams presented by criminals. Never download anything based on such messages. Delete the bogus app, and be certain to check for and cancel any subscriptions to the bogus app.


Phony "tech support" / "ransomware" popup… - Apple Community


Similar questions

5 replies

Jun 21, 2022 3:14 AM in response to 81kaj12

Adding to the excellent comments and advice that you’ve already received…


Due to the system architecture of iOS/iPadOS, unless jailbroken, your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable. For older devices, no longer benefiting from regular security updates, the risk of an unpatched vulnerability being exploited increases.


Be wary of the often repeated myth that Apple devices are immune to malware; those that perpetuate this falacy do not necessarily comprehend the broader threat landscape. Consider that if the myth (and over-generalisation) were true, Apple would not expend considerable resources, as they do, in developing and issuing regular software security updates and patches for its products. If your iPad has been updated to the most recent version of iPadOS (at this time, iPadOS 15.5), your iPad is natively as well protected as is possible.


Delete any Apps that you have installed as a consequence of this incident - then force-restart your iPad to eliminate any potential memory-resident malware processes:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




As already advised, as a precaution, change critical passwords - especially those used for personal and financial affairs.



Concentrating now on what you can do to reduce your future exposure and potential vulnerability…


The majority of threats to which you will be invariably exposed will surface via web pages or embedded links within email. These browser-based attacks can largely be mitigated by installing a good Content and Ad-blocking product. One of the very best and most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance. All processing takes place on your device - and contrary to expectations, Safari will run faster and more efficiently. 


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content blocked form download. A further benefit on metered services, such as cellular connections where you data may be capped or chargeable, this not only improves speed but also saves you money.  1Blocker has also recently introduced its new “Firewall” functions - that are explicitly designed to block “trackers”. Being implemented at the network-layer, this additional protection works across all Apps. Recent updates to 1Blocker has introduced additional network extensions, extending protection to other Apps.


A further measure to improve protection is to use a security focussed DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router - and in so doing extends the benefit of this specific protection to other devices on your local network. I recommend using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Use of the above DNS services will help to shield you from “known bad” websites and URLs - and when used alongside 1Blocker, or other Content Blocker provides defense in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as using DoH, DoT and DNSSEC). Apple has recently introduced its new Private Relay to its iCloud+ subscribers - in part employing DoH as an element of this new functionality.


I hope this information and insight proves to be helpful. 


Jun 20, 2022 6:12 PM in response to 81kaj12

That's a phishing scam and you've fallen prey. There are NO known virus for iOS based devices (unless you've jailbroken your iPad, which I'm sure you haven't).


Deleting the app was the right move and there is likely no harm, other than the fact you likely had to pay for it.


Learn from this and NEVER fall prey to these scams. Read this --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Can't tell if I'm now in danger. Please help.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.