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nathanael179 Author

Level 1

4 points

Apple id

Hello I bought a second hand iPhone and I erased everything so now it needs the previous owner Apple ID so when I try to contact the previous owner I found out his deceased any help?

iPhone 7 Plus

Posted on Jul 16, 2022 9:24 AM

Top-ranking reply

Chattanoogan

Level 7

25,652 points

Posted on Jul 16, 2022 9:34 AM

The phone will remain non-functional until the heirs of the previous owner complete the actions outlined in this article:

How to remove Activation Lock - Apple Support

If they will not do so … or more likely simply can’t … you should request a refund.

There’s truly nothing further we can do to assist you; nor is there anything Apple will do.

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Apple id

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