iCloud password forgotten
Hello!
This is kind of a long thing but I’ll try to make it short.
My husbands phone broke (android, boooo), and my mom, who is diagnosed with dementia had an iPhone 6 s plus that was an older unlocked phone so she gave it to him. I brought it into the Verizon store and with a new SIM card they successfully transferred it over to his number. However, the phone is still signed into her iCloud and she doesn’t remember her password. He doesn’t have an Apple ID bc he has always used android phones.
how do we erase and factory reset the iPhone so he can create an iCloud account and log it in to this phone so he can personalize it and download his own apps?
I appreciate any and all help!!
also we do not own a laptop to plug it into and I don’t have many friends in this area so I don’t know anyone who has one either so that option is out…
thank you for taking the time to read my story!! 💜💜
iPhone 6s Plus